Refund & Re-Issue Policy

EBIZID adheres to rigorous validation, issuance and support practices for every certificate we issue. because of the nature of the products we sell (Digital Goods) we offer a refund policy only under the following circumstances:

Limited Refund Policy

  • Immediately after placing order you can receive a full refund of your purchase price.
  • Before your certificate is issued and after we have started the validation process you are entitled to a refund minus a 25% servicing fee.
  • Once we issue your certificate we will not issue any refunds

Refund Requests Procedures In order to qualify for a refund, the cancellation must be made prior to the issuance of the certificate and all cancellation requests must be made through our support desk, we can not accept email cancellation requests, this serves 2 purposes, 1) it allows the tracking of the cancellation as many times email gets lost or ends up in spam filters and 2) it allows us to provide you with a confirmation of the cancellation and provide a timely response to the request.

 

Once we have issued your certificate NO refunds will be issued

Because of the nature of the product being sold is a digital product and since it is a security product for internet communications and identity, we are not obligated to refund any purchase amount and by your actions of placing an order with EBIZID you agreed and accepted these terms herein. Your acceptance to this policy is assumed and agreed once we receive your order for a certificate, it is your responsibility to investigate all policies and procedures in place by EBIZID at the time of your order, you should also check back each time you place your order as these policies may change from time to time.

Re-Issue Policy Period:

Our re-issue policy is one of the longest in the industry, we allow our customers to have their certificates re-issued for an unlimited number of times during the first 30 days of their order providing the fully qualified domain has not changed. If a mistake has been made during the order process and a incorrect domain was entered please contact us immediately so that we can correct this before the validation process begins.

Important Information for customers using IIS 4, 5 and 6 with Host Headers enabled

The use of host headers on IIS 4, 5 is not recommended or supported by Microsoft nor EBIZID ssl certificates, therefore if you intend to install a certificate while using host headers on your IIS server you are doing so at your own risk. EBIZID will not warranty any certificates that are to be issued for the use on a Microsoft IIS 4 & 5 server using host headers. Windows Server 2003 Service Pack 1 (SP1) and IIS 6.0, Secure Sockets Layer (SSL) host headers are supported in IIS More information can be found at the Microsoft web site on the use of SSL with host headers Customers using IIS host headers have already been alerted to the fact that technical issues may prevent your certificate from working correctly and undertake to attempt to use an EBIZID certificate at your own risk. No refunds will be issued at anytime you can however have your certificate re-issued for up-to 30 days. It is strongly suggested that you first apply for a Trial Certificate and fully test your system prior to purchasing a certificate for use with host headers. 

Revised April 18, 2012